Hi there! I'm Cate, a hospitality professional with over 11 years of experience bringing visions to life in hotels and short-term rentals. I started in customer-facing roles, understanding the heart of hospitality firsthand at Four Seasons Hotels & Resorts and progressed from sales to management. Most recently, I led the hospitality program at a national flexible stay startup, where I spearheaded the implementation of systems to streamline guest communication, optimize processes, and drive revenue growth. I'm a problem-solver at heart and passionate about getting things working flawlessly.
My Expertise:
- Streamlined Operations: I excel at process development and system implementation, creating efficient workflows that enhance guest experience and staff productivity.
- Technology Integration: Adept at integrating technology solutions to improve communication, automate tasks, and drive data-driven decision making.
- Project Management: I deliver projects on time and within budget, fostering excellent communication and collaboration with all stakeholders.
- Customer Focus: My dedication lies in creating exceptional experiences for guests and owners alike. I take pride in exceeding expectations and building lasting relationships.

Let's chat about your hospitality project and how I can help bring your vision to life. If you have any questions about my experience or are looking for support in other areas, don't hesitate to ask.


CORE COMPENTENCIES
System Enablement | Operational Readiness | Product Management | Guest Experience | Process Improvement | Hospitality Management |Training & Development | Research | Customer Service | Strategic Planning | Software Implementation

TECHNICAL
Slack | Stayntouch Cloud PMS | Zendesk | Opera PMS | Google Workspace | Airbnb | Guesty | VRBO | HTML5 | Canva