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Bianca M
9+ Years Experience in the Travel & Hospitality Industry
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Bianca M
9+ Years Experience in the Travel & Hospitality Industry
About
As a graduate with a Bachelor’s degree in International Travel & Hospitality Management, I bring a solid educational foundation to my extensive experience in the travel and hospitality industry. Specializing in delivering seamless travel planning and exceptional customer service, I am proficient in Global Distribution Systems (GDS) such as Sabre and Travelport. These skills enable me to handle airline ticketing, hotel bookings, and itinerary management with precision and efficiency.
My expertise extends to utilizing tools like Tramada for accounting and financial tasks and AXUS for crafting personalized, comprehensive travel itineraries. Having worked with luxury travel agencies and VIP clientele, I excel at coordinating complex travel arrangements, maximizing loyalty programs, and customizing travel plans to suit diverse preferences and needs.
Highly detail-oriented and organized, I am skilled in destination research, administrative support, and concierge services, including securing dinner reservations, spa appointments, and transportation. I also effectively use project management tools like Trello, Asana and Monday.com to streamline processes and enhance team collaboration.
Whether you need assistance with travel coordination, itinerary building, or customer service excellence, I am dedicated to delivering outstanding results tailored to your needs. Let’s collaborate to create exceptional travel experiences and optimize your operations!
Previously worked with SmartFlyer AU, Australian Luxury Travel Agency, and US/Canadian Travel Agencies
What I usually do?
✓ Assist multiple travel advisors with back-end support, ensuring accurate and timely itinerary input and updates.
✓ Create and build travel proposals and detailed itineraries using AXUS, Travefy, and TravelJoy.
✓ Handle direct client communication via email to assist with restaurant bookings, airport transfers, spa appointments, and activity arrangements.
✓ Manage hotel, flight, and transfer bookings with precision and a high attention to detail.
✓ Coordinate directly with hotels and DMC partners to secure confirmations, special requests, and ensure VIP-level service.
✓ Support advisors with administrative tasks including document formatting, proposal clean-up, and destination research.
✓ Known for producing visually polished, client-ready itineraries with consistent branding and seamless formatting.
✓ Offer flexibility in handling both one-time projects and ongoing support based on each advisor’s workflow and needs.
Why choose me? I'm an expert in:
★ Sabre
★ GDS
★ Admin
★ AXUS
★ Travefy
★ TravelJoy
★ Tramada
★ Proposals
★ Transfer/s, Hotels, Spa appointments, Activities Bookings
★ Itinerary Building
★ Air / Flight bookings
★ Canva
★ Excel (basic MS office)
★ Invoicing
★ Points & Miles
★ Travelport
★ Group Travel
★ Corporate Travel
★ Trello
★ Asana
★ Monday.com
★ Opera (for hotels)
★ Event Planning
★ Concierge Services
★ Reservation management
★ Cruises
★ Direct Booking Management
Lastly, I am flexible in timings! Although I am in Manila, I can do your tasks/projects even if you are in USA, Canada or Europe! 💻
My expertise extends to utilizing tools like Tramada for accounting and financial tasks and AXUS for crafting personalized, comprehensive travel itineraries. Having worked with luxury travel agencies and VIP clientele, I excel at coordinating complex travel arrangements, maximizing loyalty programs, and customizing travel plans to suit diverse preferences and needs.
Highly detail-oriented and organized, I am skilled in destination research, administrative support, and concierge services, including securing dinner reservations, spa appointments, and transportation. I also effectively use project management tools like Trello, Asana and Monday.com to streamline processes and enhance team collaboration.
Whether you need assistance with travel coordination, itinerary building, or customer service excellence, I am dedicated to delivering outstanding results tailored to your needs. Let’s collaborate to create exceptional travel experiences and optimize your operations!
Previously worked with SmartFlyer AU, Australian Luxury Travel Agency, and US/Canadian Travel Agencies
What I usually do?
✓ Assist multiple travel advisors with back-end support, ensuring accurate and timely itinerary input and updates.
✓ Create and build travel proposals and detailed itineraries using AXUS, Travefy, and TravelJoy.
✓ Handle direct client communication via email to assist with restaurant bookings, airport transfers, spa appointments, and activity arrangements.
✓ Manage hotel, flight, and transfer bookings with precision and a high attention to detail.
✓ Coordinate directly with hotels and DMC partners to secure confirmations, special requests, and ensure VIP-level service.
✓ Support advisors with administrative tasks including document formatting, proposal clean-up, and destination research.
✓ Known for producing visually polished, client-ready itineraries with consistent branding and seamless formatting.
✓ Offer flexibility in handling both one-time projects and ongoing support based on each advisor’s workflow and needs.
Why choose me? I'm an expert in:
★ Sabre
★ GDS
★ Admin
★ AXUS
★ Travefy
★ TravelJoy
★ Tramada
★ Proposals
★ Transfer/s, Hotels, Spa appointments, Activities Bookings
★ Itinerary Building
★ Air / Flight bookings
★ Canva
★ Excel (basic MS office)
★ Invoicing
★ Points & Miles
★ Travelport
★ Group Travel
★ Corporate Travel
★ Trello
★ Asana
★ Monday.com
★ Opera (for hotels)
★ Event Planning
★ Concierge Services
★ Reservation management
★ Cruises
★ Direct Booking Management
Lastly, I am flexible in timings! Although I am in Manila, I can do your tasks/projects even if you are in USA, Canada or Europe! 💻
$40/hour
Manila, Philippines
English | Tagalog
Open to ongoing, long term, and short term work
Last active a day ago
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Skills
Admin
Air
Asana
Axus
Canva
Client Communications
Concierge Services
Corporate Travel
CRM Management
Cruises
Direct Booking Management
Event Planning
Excel
GDS
Group Travel
Invoicing
Itinerary Building
Opera
Points & Miles
Proposals
Quoting
Reservation Management
Sabre
Tramada
Travefy
TravelJoy
Travelport
Trello
Work history
Premium Retainer – 20 hours per week
$4,800.00
No feedback provided
April 11, 2025 – June 3, 2025
Basic Retainer – 5 hours per week
$1,225.00
No feedback provided
April 18, 2025 – June 3, 2025
AXUS Itinerary Rock Star!
$4,153.59
5
“We had a fantastic experience working with Bianca! She jumped in seamlessly to support with client itinerary conversions into AXUS and kept everything running smoothly. Communication was clear, timely, and professional throughout. We really appreciated the extra support and would absolutely work with her again!”
December 12, 2024 – May 30, 2025
Premium Retainer – 20 hours per week
$3,500.00
No feedback provided
April 18, 2025 – May 22, 2025
AXUS Itinerary Creation
$200.00
5
“Bianca was fabulous to work with. She was VERY professional. She responded quickly to my emails. She created two very complex AXUS itineraries in record time. I will def work with her again in the near future, come to think of it, I'm going to email her now! ”
April 13, 2025 – May 9, 2025
Employment history
Travel Advisor Assistant | FORA Travel
Contract
February 2023 – Present
Co-Pilot | Lucia
Part Time
December 2024 – Present
Travel Advisor Assistant | Australian Luxury Travel Agency (Y Travel)
Contract
December 2023 – May 2024
Sr. Travel Experience Specialist | Hopper
Full Time
February 2020 – October 2023
Travel Administrator | Australian Smartflyer Agency
Contract
July 2023 – October 2023
Education history
Lyceum of the Philippines University
B.S. in International Travel & Hospitality Management
June 2010 – April 2014
Fun Facts
💬
Describe yourself in five words
Dedicated, Resourceful, Meticulous, Adaptable, Empathetic
💭
Best piece of advice
Always approach challenges with a solution-focused mindset—there’s growth in every obstacle you overcome.
🧑🏼💼
First job
Travel Agent
🌎
Favorite destination
Dubai, Japan, Italy
🍽
Favorite food
Chinese & European Cuisines
🗺
Bucket list destinations
Italy, France, Switzerland
🏨
Favorite hotel
Park Hyatt Paris-Vendôme, Rosewood Hotels, Oetker Collection Hotels, One&Only and Atlantis Hotels
✈️
Favorite airline
Emirates, Qantas, United Airlines
⭐
Hobbies
Photography, Making desserts or any Culinary Adventures, Event Planning, Digital Design (Canva)
🌴
Destination expertise
Europe, Asia