Hi, I'm Melissa — a Tern-certified CoPilot with 20+ years of experience in executive administration, marketing, and travel. I've spent the better part of two decades supporting senior leaders in higher education, and for the past three years I've been building and running my own travel advisory business — so I understand the demands of this industry from the inside.

I know what it takes to keep a travel business running smoothly: the attention to detail, the client communication standards, the importance of getting itineraries right the first time. I bring that same standard to every advisor I support.

Fluent in English, Spanish, and Italian.

WHAT I OFFER
✈️ Itinerary Creation – Detailed, client-ready itineraries built in Tern or Travefy
🔍 Destination & Hotel Research – In-depth research on hotels, experiences, and logistics tailored to your clients
📋 Trip Coordination – Managing bookings, confirmations, and organising trip components in Tern
⚙️ Tern Setup & Template Implementation – Done-for-you setup of email and form templates (including Tique), automations, and branded header graphics
🎨 Brand Identity & Canva Setup – Canva Brand Kit setup, moodboards, social templates, and visual consistency across your marketing
🖥️ Website Design & Maintenance – Full Squarespace website builds for travel advisors, plus ongoing content updates and blog publishing; Showit projects coming soon
📱 Social Media Support – Creating and scheduling posts, stories, and reels using Canva and Meta tools
💌 Email Marketing – Writing and designing branded newsletters in Mailchimp and similar platforms
🗂️ Administrative Support – Calendar management, inbox support, task tracking, and file organisation
🧭 Strategy & Creative Roadmap – A structured deep-dive to clarify your tools, content, and systems — with an actionable plan to move forward

WHY WORK WITH ME
I'm not a generalist VA who's new to travel — I'm a working travel advisor who happens to also have deep administrative and marketing roots. That means I can support your business at every level, from the operational to the creative, without a learning curve.