With over two decades of professional experience in both front-line customer service and back-office operations, I bring a unique balance of technical expertise and client-centered support to the travel industry. I’m passionate about helping others succeed, and my goal is to assist travel agents in seamlessly incorporating TERN into their business operations—enhancing efficiency and maximizing the platform’s robust capabilities.

What I offer is more than just task support—it's partnership. I specialize in helping agents transition smoothly from platforms like TESS to TERN, ensuring that workflows, automations, forms, and emails are thoughtfully designed and effectively implemented. I’m highly organized, detail-oriented, and proactive, with a proven track record of productivity, collaboration, and successful project execution. Whether it’s creating custom forms, building out automations, or developing client communication tools, I’m here to make sure everything functions cohesively and reliably within your TERN environment.

Why choose to work with me? I understand the travel industry’s demand for timeliness, accuracy, and precision. My background and mindset are aligned with these standards, and I take pride in delivering work that reflects your vision, goals, and brand. My familiarity with TERN’s evolving features, paired with a deep understanding of workflows, allows me to offer insight and structure that can elevate your systems—whether you’re just getting started or refining your setup.

Collaboration is key to success. I’ll work closely with you to understand your preferences, priorities, and desired outcomes, ensuring all projects are completed to your satisfaction. Whether you prefer email, phone calls, or video conferences, I’m flexible and ready to communicate in the way that works best for you.