Ashley M
Ashley M
About
Virtual Travel Assistant Services

Hi, my name is Ashley. I am a TICO and TERN-certified Virtual Assistant, with additional certification as a TERN Workflows & Automations Certified professional. With a background in the travel industry and experience supporting travel advisors, I bring both travel expertise and strong administrative and technical skills to your business. From managing TERN bookings and travel details to creating efficient workflows and automations, I help streamline your processes, reduce your workload, and keep your business running smoothly.

I understand that running a successful travel business involves much more than booking travel. Emails, follow-ups, itineraries, groups, spreadsheets, systems, and administrative tasks can quickly take you away from what matters most — your clients and growing your business.

That’s where I come in.

I provide reliable, detail-oriented virtual support designed specifically for travel advisors, helping you save time, streamline your business, and create a professional client experience.

How I Can Support You in TERN:

TERN booking and data entry
Creating automations/workflows
Creating templates
Creating and managing groups/sub-trips
Building and updating itineraries
Creating polished, client-ready itineraries
Building Landing Pages
Managing booking details and documentation
Updating client and trip information
Organizing travel details within TERN

I believe work-life balance is essential, and my goal is to take the tasks off your plate so you can focus on selling travel, nurturing client relationships, and growing your business.

Through communication, collaboration, and attention to detail, I become an extension of your business — someone you can trust to get the job done and keep things moving.
$29/hour
London, Ontario, Canada
English
She/her
Open to ongoing, long term, and short term work
Last active 6 hours ago

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Skills
Admin
Destination Research
Excel
Facebook
Inbox Management
Itinerary Building
Packages
Quoting
Reservation Management
Tern
Tern Workflows & Automations Certified
Tess CRM
TICO Certified
Work history
Tern Workflows and Automations
$119.00
5
Ashley was amazing from start to finish! I asked her to help me with setting up automations and workflows in Tern for several different vacations and she did it in a timely and professional manner. I also asked her to create a landing page for a group cruise, and it looks great! Her communication and quality of work are fantastic and I would recommend her to anyone looking for these things (and more)! Thanks Ashley!
June 26, 2026 – August 17, 2026
Ongoing admin support
$1,477.65
5
Ashley was great to work with. Clear communication and a willingness to ask questions if a task was unclear. She set up multiple automations and workflows in Tern and assisted with other admin tasks like confirming hotel reservations. I also appreciated that she offered suggestions as to how to improve our workflow.
January 22, 2026 – July 13, 2026
Tern workflow setups
$126.00
5
Ashley was so responsive and thorough. She helped me to understand the few things that I wasn't clear on as a new user. I will absolutely hire her again when I need help!
June 23, 2026 – June 27, 2026
Tern Automations and Workflows
$200.00
No feedback provided
June 17, 2026 – June 26, 2026
Tern Automation and Workflows
$0.00
No feedback provided
June 17, 2026 – June 26, 2026
Employment history
Certified Ophthalmic Technician & Medical Secretary (very flexible schedule) | Ivey Eye Institute - SJHC
Full Time
September 2011 – Present
Virtual Assistant | Michelle Whalen Travel
Part Time
January 2023 – January 2025
Certified Optometric Assistant | Old South Optometry
Full Time
November 2007 – September 2011
Travel Counsellor | Carlson Wagonlit Travel
Full Time
January 2007 – February 2010
Education history
Centennial College
Ophthalmic Medical Personnel
September 2011 – June 2012
Westervelt College
Travel & Tourism Advanced Diploma Program
February 2002 – August 2002
Fun Facts
💬
Describe yourself in five words
Dedicated, trustworthy, witty, easy-going and reliable
💭
Best piece of advice
Maintaining a great work-life balance is very important to enjoy life!
🧑🏼‍💼
First job
Retail cashier at a 7/11 convenience store, then on to a factory making winter boots.
🌎
Favorite destination
Out of all the destinations I have been to so far, Curacao has been my favourite. However, we are going to St. Lucia in March 2026 :)
🍽
Favorite food
My favourite food would be tacos.
🗺
Bucket list destinations
Fiji, Tahiti, Hawaii, Turks & Caicos, anywhere in Europe.
🏨
Favorite hotel
My favourite destination hotel so far would be Coconut Bay in St. Lucia.
✈️
Favorite airline
Air Transat
Hobbies
Watching my 2 kids excel in their sports, volleyball and hockey. Backyard fires, day trips and weekend getaways with my family.