* Strengths - Communications; customer service; detail oriented; executive, career and business coaching; MS Office - Word, Excel, PowerPoint; general technology
* Passions - Travel...visited all 7 continents, 34 countries and 42 states; poker; cooking; exercise
* Corporate Career - 30 years starting as a software programmer and ending as a Sr VP of Engineering for voice communication products
* Post Corporate Career - As CEO (Chief Excitement Officer!), established and managed an Event Planning business specializing in: weddings (local & destination), bar/bat mitzvahs, milestone events and silent auctions. As a differentiator to give one stop shopping for Event clients, became a Travel Agent for Expedia CruiseShipCenters (ECSC) booking land & cruise travel for event & ECSC clients, families and corporate groups.
* Lucia
- Ongoing project creating 30+ spreadsheets capturing hotel partner programs, GDS info & associated hotels for a large travel agency with over 800 travel advisors and is a Virtuoso member.
- Ongoing support assisting a travel advisor to print & ship client travel documents & SWAG for FIT & Group clients; FIT client travel research and bookings; supported planning for multiple social groups for 20+ travelers for Australia and Greece trips including group spreadsheets, activity reservations, vendor payments using authorizations in 17Hats, internal booking system updates, Travefy itinerary updates; email management; creating Standard Operating Procedures and strategic planning to optimize operational efficiencies.
- Ongoing business consulting & coaching support to a Virtuoso Agency owner to provide strategic growth planning, analyze & document efficiencies to be implemented for traveler pre-departure communications and planning support for future group travel clients.
- Completed a 6 month project for Group Travel consulting support for a Virtuoso Agency owner that included: developing a client proposal and models for determining Agency fees; overall project management for a Corporate Group of 38 traveling to Tahiti working directly with the client group lead, individual travelers & DMC's; leveraged my group templates to manage all aspects of Group Travel including: traveler profiles, rooming list, flights, individual and group activities, financials; TravelJoy email group communications; Axus itineraries.
- Completed Group Travel consulting support for a Virtuoso Agency owner that included developing a client proposal and models for determining Agency fees.
- Completed a 4 month project providing a Quality Assurance review of a worldwide Supplier Database for a travel itinerary app
* College Degree - BA in Mathematics/Computer Science